ZO
Zanete O

1 reviews | Active since Mar 2013

31 Jul 2017, 15:45

Horrible Service

<p> </p> <p>1 st incident went to get my free screen repair - no loan phone as stated, </p> <p> </p> <p>2) Ask me to come the monday, no loan device again, </p> <p> </p> <p>3) Manager advises that they will call me when stock arrives, ( Luckily he did) </p> <p> </p> <p>4 )Hand in my phone after an argument that the screen repair is not really free as stated </p> <p> </p> <p>5) try to phone samnsung 4 times The grove, lady answer HALLO! ( Luc****y i have voice recorder on my phone , other 4 times you just hear people speak in the background. </p> <p> </p> <p>Its end of the month and i need my device for payments and business, with no loan phone..</p> <p> </p> <p>Pathetic, </p> <p> </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Aug 2017, 11:48
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA