Horrible service

Item: Samsung South Africa
Rating: 1
Author: Gift K

i booked in a phone on the 20th of july and still date i have not yet received my phone back being told they waiting for part.

its almost a month now.

this is service is atrocious from a big Brand Samsung this is embarrassing Samsung

Helpful (0)

Replies (1)

Samsung South Africa's replyOfficial

17 Aug 2017, 16:34

Dear Gift,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA

Samsung South Africa's reply17 Aug 2017, 16:34

Official

Dear Gift,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA