1 reviews | Active since Feb 2011
Horrible Samsung Experience
I have ordered the Samsung S10+ in green on 04 March 2019 from Vodacom. Due to NO STOCK from Samsung's side the phone will now only be delivered to me on 11 March, which means I am going to miss the promotion for the buds. What I want to know is, why do I get penalized as a client that placed a pre-order BEFORE 10 March and had to wait for stock, simply because Samsung could not deliver enough stock to Vodacom? The problem of no stock can purely be blamed on Samsung. They knew before hand that the S series phones is highly popular and that the S10 would be a big launch, yet there is not enough stock. Sorry for you customer, I want you to buy my product but due to our incompetency of not enough stock you will get penalized.
When the phone comes on Monday, I will return it straight away with the same courier guy that came to deliver and cancel the Samsung order from Vodacom and rather order the Huawei Mate Pro 20. If Samsung does not have enough stock and then penalize customers for it, why do we have to be loyal to the brand. I will go as far to never ever ever buy anything Samsung. Regardless of the fact that all my electrical and household goods is from Samsung. Being loyal for many years to your brand and now I get penalized by the same company who I supported. Thank you for a horrible experience Samsung.
As per our telephonic conversation, Our Galaxy S10 launch promotion has been extended to the 17 March 2019. I have sent you an confirmation mail on your email address.
Regards
Lorrein Zitha
As per our telephonic conversation, Our Galaxy S10 launch promotion has been extended to the 17 March 2019. I have sent you an confirmation mail on your email address.
Regards
Lorrein Zitha
