HORRIBLE SAMSUNG After sale service - Washing Machine

Hi All,

Just recently purchased a brand new Washing Machine from Samsung Mall of Africa store. The machine was delivered the next day whilst i was at work and installed by the Samsung delivery gentlemen.

Within a week, we noticed water leaking from the washing machine. Upon further investigation, it was confirmed that the front door rubber seal has cuts on them and requires replacement.

I have logged a call with Samsung - At the Mall of Africa store in which the case was handed over to the warranty department shortly after.

The conclusion from Samsung is that i will have to pay for a rubber replacement (after 2 weeks of owning the washing machine and more importantly a factory defect).

I have declined this and requested this be escalated. It has now been a month later, no further feedback, no resolution and most importantly no Accountability by Samsung.

It's safe to say, i will never procure another Samsung device knowing the after care services is this bad. Seriously considering leaving this washing machine outside by the curb because that is where trash like this belongs.