Horrible quality and after service- no more Samsung for me

Samsung standards have dropped, both quality and after service. We purchased in Nov 2023 a smsung fridge, TV and washing machine (everything we own is samsung). The fridge gave up and still under guarantee. We lodged on Monday and were told the technician will come on Thursday. All the items in the fridge had to be thrown out. They don't show up on Thursday and when we call to query, they have different stories in one conversation (our reference number is incorrect, they never specify a day-We have to wait till they show up and then we should not talk to him as he is not our technician). Finally , he says they coming on Friday. Naturally, they don't show. We call and now they say we are book for next week Wednesday. (What are the chances of them coming?)

We pay the high prices because we expect quality and good service. Samsung only offers the high price and nothing else. They have just lost a loyal customer.