JG
Jean G

1 reviews | Active since Dec 2015

16 Dec 2016, 13:19

Horrible products

<p>I've never been so disgusted in their products this is my second galaxy s6 edge that I've recieved it by samsung due to the first 1 giving me problems and now the second one as well just to find out I've been paying my ass of on insurance to cover my phone(first one due to samsung not correcting the details or to inform me the insurance is on the first one) as well as the phone is under warranty but yet they want to charge me to get my phone repaired so I'm sick and tired of samsung so somebody please step up to show me where what went wrong because I'm going to move to Huawei when I upgrade early next year if I'm not convinced samsung can make quality products anymore.</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Dec 2016, 09:36
Official

Hi Jean,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.