1 reviews | Active since Apr 2017
Horrible product quality, horrible after service and false warranty information.
<p>I have trying to get my Galaxy S7 fixed now for more than 2 months, after the motherboard on the device failed. Every time I take the device to a service center they give me different stories, and quoting me differently each and every time. While the device is less than 8 months old, they do not honour their ADH premium service agreement or product warranty. I have escalated the complaint to head office, however they do also not honour their 24-48 hour response time. I have been waiting about 3 days now for them to contact me(This is just on the escalation).</p>
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
After a unsatisfactory response from Samsung, I will be reporting them to the National Consumer Comission.
Samsung was in breach of the CPA, with false marketing and information being shared upon device purchase. Not disclosing all information properly before purchace, and not honouring their ADH policies.
After a unsatisfactory response from Samsung, I will be reporting them to the National Consumer Comission.
Samsung was in breach of the CPA, with false marketing and information being shared upon device purchase. Not disclosing all information properly before purchace, and not honouring their ADH policies.