Horrible customer service, Phone still awaiting repairs 2 weeks later

<p>My name is Dailin Scullard.</p> <p>I recently visited your repair centre in Century City on Saturday 19th November 2016. </p> <p> </p> <p>Chelsey Assur was the consultant that assisted in booking in my mobile phone for a repair.</p> <p>As with my previous experience with an “in-warranty” repair, I understand the need for a proof of purchase for the device, in order for it to be repaired.</p> <p> </p> <p>When I handed the phone over to Chelsey, I included my proof of purchase/delivery note, which included the following:</p> <p> </p> <p>Name</p> <p>Surname</p> <p>ID</p> <p>Physical address</p> <p>Device information</p> <p>IMEI number</p> <p> </p> <p>Chelsey then abruptly advised me that this is not valid as proof of purchase. She had this document in front of her for less than a minute, and decided on her own free will, that this was not enough??????</p> <p>She then asked me to contact Cell C to get this information. I left the store, and this is when my problems started.</p> <p> </p> <p>Not once since handing in my phone, has Chelsey followed up with me via phone or email, as I was the one trying to contact her.</p> <p>I was back and forth with your repair centre and cell c(who assisted me with ease), and I sent Chelsey all the documents I received, but alas, she advised this is not enough.</p> <p>After calling Samsung ADH support, I provided them with my original document (I had brought to the repair centre when I dropped off my phone), and as below, you can see they have approved my “in-warranty” repair.</p> <p> </p> <p>Nothing has annoyed and frustrated me more than Chelsey BLATENTLY WASTING ALMOST A WEEK AND HALF, when in the first place I brought the correct document to prove my proof of purchase.</p> <p>As of today, I have sent Chelsey numerous emails with a follow up on a status of my repair. AND I AM STILL WAITING………</p> <p> </p> <p>My phone has now been idle since Saturday, with not a single follow up from her.</p> <p> </p> <p>Her customer service support is **********, and her lack of communication is utterly disgusting.</p> <p>I would not like any other user to experience support given by Chelsey.</p> <p> </p> <p>PLEASE… PLEASE, can I receive an update on how long my repair will now take.</p> <p> </p> <p>Thanks</p> <p>Dailin</p>