Horrible customer service!!!!!!!!!!!

I opened up a contract in December 2020, purchasing a Samsung Note 20. There was a promotion of receiving a Samsung 32" TV. I had app**** for the TV in December 2020 noting that it should take 6-8 weeks for delivery.

In January I was informed that the I needed a TV license in my name which was complete and sent through to the Samsung Team within two days.

Today is the 03rd of August 2021 and I am yet to receive my TV. I am continuously **** to every time I call the call center or asked to clarify information that was done months ago – is there no tracking system that shows the latest information???????

I have sent emails and will get responses months later, to a point that I have given up on writing to people that do not value the customer or don’t understand the importance of customer experience. I was promised that team leaders will contact me, I even requested to speak to Comfort many times to no avail.

I have been told over 5 times that my unit has been dispatched, once I was told to call the logistics company and use my reference number as a waybill to track my delivery which of course again was a lie.

Today I call and am told again my unit is on the dispatch list…….. What is going on ????????

The service is very disappointing and utterly frustrating. After my disgusting experience with the team I will NEVER BUY ANOTHER SAMSUNG NOR RECOMMEND THE BRAND to anyone.