Horrible customer service and constant confusion

Utterly disgusting customer service received by Samsung promotions. I bought a Samsung A55 on the 17th of October and submitted my details to receive the free buds and watch as described on the promotions page. To my surprise my claim was rejected and referred to FIVE different people which not ONE of them knew exactly what documents I needed to submit! Till today I have sent all my documents as requested with no avail! I contacted the customer service line, MULTIPLE TIMES OVER SEVERAL DAYS and only got through ONCE, ONCE!!! The one time the employee checked documents submitted and confirmed all is order to send to processing.

The worst possible experience is that it takes at least 5 - 7 working days for any of them to REPLY and the audacity of the the last employee to let me know that they will reject my claim if I do not produce the documents in 5 days - I have been waiting and diverted for a FULL MONTH WITHOUT ANY REAL ASSISTANCE! This seems like a full on **** by Samsung as the process painfully difficult to overcome!

I am utterly disgusted and disappointed as a long standing Samsung customer and supporter never had I received such horrible customer service. This definitely is making me rethink my choice of device.