RB
Robyn B
1 reviews | Active since Oct 2021
16 Nov 2022, 15:52
Horrible customer service
I took in my Sound system in on the 7th October 2022 due to a sound defect. They said it would take 2 weeks. I had to go in and find out where my stuff is and I was told its been fixed over a month ago and nobody bothered to follow up with the repairs I had to demand they do it. It is now four days since they said they would fetch it at the repairs. They have been absolutely terrible and have been lying to me none stop. I do not know what I did wrong as a customer to be treated this way. Samsung store Somerset West is terrible and should be closed down. I just want my sound system back!
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Replies (3)
Samsung South Africa's replyOfficial
16 Nov 2022, 15:53Good day Robyn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply16 Nov 2022, 15:53
Official
Good day Robyn
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
RB
Robyn B's updateReviewer Update
16 Nov 2022, 18:00Thank you. I appreciate it. They do not seem to he taking me serious as a customer.
RB
Robyn B's update16 Nov 2022, 18:00
Reviewer Update
Thank you. I appreciate it. They do not seem to he taking me serious as a customer.
Samsung South Africa's replyOfficial
17 Nov 2022, 09:08Your query has been escalated, we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply17 Nov 2022, 09:08
Official
Your query has been escalated, we will inform you once it has been resolved. Please wait for feedback.^NM