CS
Carlo S
1 reviews | Active since Apr 2019
30 Jun 2025, 08:47
Horrible After Service Samsung.
Utterly bad service from Samsung. I bought a TV from Makro in March 2025. The TV since started showing signs of flickering and white spots on all four corners. I logged a ticket and we had online support do software checks etc. The issues still persisted to be there and I was told then a technician will be sent out to assess. Samsung now contacted me to say after 3 weeks that no technician will come out as there is no fault in the TV. without them even having to see the TV once. I DEMAND Samsung South Africa to send a technician out to assess or I will be taking legal action for contravention of the Consumer Act of South Africa.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
30 Jun 2025, 08:48Good day Carlo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply30 Jun 2025, 08:48
Official
Good day Carlo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CS
Carlo S's updateReviewer Update
10 Jul 2025, 11:45Still awaiting feedback. No feedback has been given and already 10 days later. As mentioned horrible service
CS
Carlo S's update10 Jul 2025, 11:45
Reviewer Update
Still awaiting feedback. No feedback has been given and already 10 days later. As mentioned horrible service
CS
Carlo S's updateReviewer Update
22 Jul 2025, 08:02I’m still waiting on feedback. Utterly disappointed I will never spend a single cent for ANY Samsung device ever in my life again. No feedback they don’t come back to you and they merely just do not care. Utterly *********** and useless.
CS
Carlo S's update22 Jul 2025, 08:02
Reviewer Update
I’m still waiting on feedback. Utterly disappointed I will never spend a single cent for ANY Samsung device ever in my life again. No feedback they don’t come back to you and they merely just do not care. Utterly *********** and useless.
CS
Carlo S's updateReviewer Update
22 Jul 2025, 08:03UTTERLY *************
CS
Carlo S's update22 Jul 2025, 08:03
Reviewer Update
UTTERLY *************