CA
Claud A
1 reviews | Active since May 2016
12 Jan 2021, 14:42
Horrible after sales service
Hey guys I hope you still remember my previous post regarding my Samsung smart watch.Just a quick one,after nearly a month the industry giant could still not make a decision on their poor quality watch they have replaced my original with - so so sad.I have actually send them a mail to just collect their salvage from MM electronic in Rivonia but they don't even have the decency to reply to that mail.Consider you thoughts seriously before you purchase this product,as Samsung don't give a damn after they got your hard earned cash
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Replies (2)
Samsung South Africa's replyOfficial
12 Jan 2021, 14:48Good Day Claud,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply12 Jan 2021, 14:48
Official
Good Day Claud,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
CA
Claud A's updateReviewer Update
14 Jan 2021, 15:26Industry giant Samsung passing the buck and blaming MM in Rivonia for horrible repairs to my watch - Samsung forced me in having a watch repaired and promised if there should be any other problems they will replace the unit - 5 months later they washing their hands and blame repairer
Please guys ensure whatever Samsung promise get it in writing prior to agreeing with anything they promise
Sad that industry giant can't stick to their word and deliver - yes this is head office
I will keep all updated in future posts regarding this
Please guys ensure whatever Samsung promise get it in writing prior to agreeing with anything they promise
Sad that industry giant can't stick to their word and deliver - yes this is head office
I will keep all updated in future posts regarding this
CA
Claud A's update14 Jan 2021, 15:26
Reviewer Update
Industry giant Samsung passing the buck and blaming MM in Rivonia for horrible repairs to my watch - Samsung forced me in having a watch repaired and promised if there should be any other problems they will replace the unit - 5 months later they washing their hands and blame repairer
Please guys ensure whatever Samsung promise get it in writing prior to agreeing with anything they promise
Sad that industry giant can't stick to their word and deliver - yes this is head office
I will keep all updated in future posts regarding this
Please guys ensure whatever Samsung promise get it in writing prior to agreeing with anything they promise
Sad that industry giant can't stick to their word and deliver - yes this is head office
I will keep all updated in future posts regarding this