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After the Retail Outlet logged a call on the 31st Oct re a Samsung JS8000 55inch TV that the Audio Return Channel (ARC) was not working believing the one connect box was faulty a technician exchanged and fitted it on the 3rd.

I was dissapointed to get home in the evening to find nothing had changed and clearly it was not tested. I was contacted to rate the service and the Samsung products but after a day asked the manager at the Retail Outlet to give me a senior managers name I could escalate my problem to. I was told I would be called back by the manager and agents I had telephoned but nothing. I sent the details to the manager st the Retail Outlet to ask him to assist. Eventually I was contacted by a technician who made an appointment for 13h00 on the Tuesday ( I was at home ). of course he never arrived and after calling the Samsung manager I was advised to call the service agents which I did at 16h00 only to be told I would be called back in 5 minutes and an hour later received a call from the agent saying he was stuck in traffic.

The next day without confirming someone went to my house fortunately the **** was ther and after 3 calls from my ****s cellphone by the agent over a period of an hour it was clear they new nothing about what a ARC connection was or how it worked. I again out of frustration asked the manager of the Retail Outlet to help and he arranged to send his store installer to the house which happened only for them to confirm it was in fact not working. It is now the 28 Nov a month later and after sending a email to the CEO's office via there Samsung website I have still not even had a email confirmation. The set is under guarentee. I have received no feedback whether there is any intention to repair or replace as the specs on the website, manual and equipment all confirm the ARC connection. I am left no choice but to engage the CPA but trust this note might caution consumers that it seems the strategy to wear us down is a reality. I am hugley dissapointed in a brand I once respected and admired.