Hopefully continued good service

<p>My samsung note 5 is barely 4 months old and has just started giving me problems when charging it.after taking it to the samsung smart care centre i was told by the manager who really was quite kind and apologetic that due to surface damage the warranty is void and they wil not be able to cover the costs.the surface damage they are referring to was caused by a neckchain that was attached to the cover so now they say I wil have to pay +-R8000 to repair the phone.i was told to contact samsung direct if i would like to take the matter further.which i have just done today.i have always had a good relationship with samsumg with all my products and always had excellent service and after service..hopefully i can add this to my record..</p>