AG
Adalaine G
1 reviews | Active since May 2020
14 May 2020, 18:13
HIRSH'S AND SAMSUNG
I have been without a fridge and freezer for more than two months. My first Samsung fridge broke down in March 2020. I was told it could not be fixed. (please note that the fridge was only 2 years old). I then bought another Samsung fridge from HIRSH'S SPRINGFIELD less than 5 days ago and, that too, is not working! I have spent R20 000 over the course of TWO YEARS on a fridge. Hirsh's and Samsung have been no help whatsoever and they refuse to exchange my fridge or give me a refund yet I am still well within the 7 day period! According to Hirsh's, Samsung is supposed to sort this problem out.
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Replies (2)
Samsung South Africa's replyOfficial
14 May 2020, 19:17Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's reply14 May 2020, 19:17
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SS
Samsung South Africa's replyOfficial
14 May 2020, 20:06Apologies about that.
Samsung South Africa's reply14 May 2020, 20:06
Official
Apologies about that.