highly frustrating
<p>I had a warrantee on my Samsung s7. it fell beginning of January 2017. i took it to MTN the grove, who directed me to Samsung the grove. i handed my device in on the 3rd of Jan 2017. they said 5 to 7 working days. after 4 times of phoning, and 2 visits to the shop, all they could say is, sorry we couldn’t find parts. then someone from Samsung phoned me in johbug said they have the part, now its up to Samsung the grove to collect. the manager of Samsung obviously got so angry of me calling every week, he PROMISED he will fixed it himself Monday or Tuesday and throw the phone down. today is the 29th of January 2017. Samsung the grove don’t bother phoning their clients with updates, they get super annoyed with their clients phoning them all the time. After i spoke to a lady on Thursday 26th, she was going to phone back. Still nothing. i have a small business, and have lost clients because Samsung the grove makes empty promises and clearly don’t give a damn about their clients and if they loose clients or not. I wouldnt refer Samsung the grove to anybody. they get angry if you follow up. they dont contact you. they dont care if you are loosing business. </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
i Phoned after i wrote this review asking to speak to samsung warehouse in Johburg. they said their parts are coming from Korea. This was me the client trying to see what is happening to my phone. the operator couldn’t even give me a time frame. a lady from the grove samsung Chantall phoned me back saying they get their parts from Rustenburg. but she will phone me the next day to confirm as they would have received parts the very next day. this was 30 January. again no service, no delivery, nothing. i had to go and buy a new phone as i was loosing business. I can understand why people are moving over to apple, they deliver. Samsung however....... empty promises, and don’t even bother caring weather you loose business or not.
i Phoned after i wrote this review asking to speak to samsung warehouse in Johburg. they said their parts are coming from Korea. This was me the client trying to see what is happening to my phone. the operator couldn’t even give me a time frame. a lady from the grove samsung Chantall phoned me back saying they get their parts from Rustenburg. but she will phone me the next day to confirm as they would have received parts the very next day. this was 30 January. again no service, no delivery, nothing. i had to go and buy a new phone as i was loosing business. I can understand why people are moving over to apple, they deliver. Samsung however....... empty promises, and don’t even bother caring weather you loose business or not.