WJ
Willem J
1 reviews | Active since Jan 2015
27 Oct 2020, 13:34
High 5 for Thabang from Samsung
This review is specifically for Thabang at Samsung HQ. My Samsung Smart watch back button malfunctioned and the repair center said it was water damaged. This happened already in March - before lockdown. Samsung said that they will take it up after lockdown but it never happened.
Somehow I got in contact with Thabang and he did an investigation and sorted everything for me. He was down to the point, understood that everything I said was true and I just want my watch fixed.
About 2 weeks later my watch was fixed, paid for and sorted. It is working 100% and Thabang really re-instated my trust in Samsung and its products.
Well done and THANK YOU Thabang!
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Samsung South Africa's replyOfficial
27 Oct 2020, 13:48Good Day Willem!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Will pass on the message to Thabang !
Kind Regards,
SamsungZA
NM
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Will pass on the message to Thabang !
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply27 Oct 2020, 13:48
Official
Good Day Willem!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Will pass on the message to Thabang !
Kind Regards,
SamsungZA
NM
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Will pass on the message to Thabang !
Kind Regards,
SamsungZA
NM