CM
Cindy M

1 reviews | Active since Apr 2022

29 Oct 2025, 12:40

Here we go again!

As much Samsung is a known brand that use to sell quality but now concentrate on quantity, not only are their phones not as advertised but now you have to buy your own charger, screen protector and cover seperat to the phone whereby it use to come with all of this, extra costs are incurred by your clients whereas you could have just made the device a little more. You will never be, nor will you come close to IPhone stop copycating other brands and start thinking out the box for yourselves. Now wonder the likes of Honor, Xiaomi, Vivo to name a few are running past you in sales, better specs, better quality, affordable and no extra costs. Do better Samsung. Isould have never purchased this device, I believe in second chances but let's see how long this one lasts before it acts up like the 7 others I went through in 8 months, cause they had to keep replacing it till eventually they decided to refund me, bear in mind this was 4 years ago, hence the second chance comment.

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Replies (3)
Samsung South Africa
Samsung South Africa's reply29 Oct 2025, 12:42
Official
Good day Cindy
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA
:^NM 

CM
Cindy M's update29 Oct 2025, 13:19
Reviewer Update
I am not sure what you need to investigate. I simply stated facts but to assist in your investigation, the devises that came with everything is your A31, A32, A32 5G came with charger and screen protector, silicone cover with A31 as well as charger and screen protector and your S20FE came with screen protector and charger, now none of your phones come with anything.
CM
Cindy M's update29 Oct 2025, 13:22
Reviewer Update
Oh and let's not forget the earphones as well.