Here is your "repaired" product - what repair, in Utopia maybe! ?

I am sick to my stomach.

Bought a Samsung Convection Microwave Oven worth R7000. In May the door broke (poor design and material). After such as a long struggle and with motivation and debate stretching from Cape to Cairo to get it fixed under the warranty, the door breaks AGAIN, two months later in July. Took it in again to get it repaired. We received the machine today to much excitement only to find that they haven't even touched it. The door is in exactly the same state that it was before. They **** to us, in our faces. Who on earth, gives back a broken machine and says it was fixed? To very much disbelief I can't grasp that this has happened. I am absolutely furious. I have no words except for a few that I am not allowed to use here. I demand an explanation.