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deonmath D
1 reviews | Active since Oct 2016
09 Sept 2021, 14:04
HELLO PETER REVIEW IGNORED
Posted an unfavorable review about the Samsung customer service on 5 August 2021, they rep**** that they would escalate the complaint. To date no response received from their customer service department about their lack of customer service. No officially weary of the brand!!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
09 Sept 2021, 14:27Good day Deon ,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your name, contact details and description of your query to tellus @ samsung . com, so that we can assist you further .
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your name, contact details and description of your query to tellus @ samsung . com, so that we can assist you further .
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply09 Sept 2021, 14:27
Official
Good day Deon ,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your name, contact details and description of your query to tellus @ samsung . com, so that we can assist you further .
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
We request you to share with us your name, contact details and description of your query to tellus @ samsung . com, so that we can assist you further .
Thank you for your patience and understanding
Kind Regards,
SamsungZA
NM
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deonmath D's updateReviewer Update
10 Sept 2021, 12:30I have received your cleverly worded letter which in it's cleverness still fails to address the issue I have, but rather concludes an issue which you made up. Furthermore you did not address your own lackluster customer service approach! My issue remains unresolved and from ALL the correspondence I've had with Samsung it is clear that you either refuse to address my issue or don't understand it. Is raising an issue with you worth the effort? I think not!!!
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deonmath D's update10 Sept 2021, 12:30
Reviewer Update
I have received your cleverly worded letter which in it's cleverness still fails to address the issue I have, but rather concludes an issue which you made up. Furthermore you did not address your own lackluster customer service approach! My issue remains unresolved and from ALL the correspondence I've had with Samsung it is clear that you either refuse to address my issue or don't understand it. Is raising an issue with you worth the effort? I think not!!!