Hello hello Samsung - is anyone there?

HELLO HELLO SAMSUNG – IS ANYONE THERE?? On 23rd Feb ’25 my new 1 month old TV seized! Today is the 12th March – day 17 with no TV.I ordered this TV directly from Samsung online. I was confident about getting a Samsung TV - a great, reliable Samsung product or so I thought. Surely aSamsung product would be backed up by really good service! Samsung has proven to be the ultimate in incompetence and the most shocking service I have dealt with – EVER! I contacted the help{less} desk and explained the situation and requested that I return this TV and get my money back. I was told that I couldn’t get a refund because you can only do that within 2 weeks of purchase!!My question – “even if the TV is broken and a month old”? Yes insisted the help desk person. I had no option but to have technicians attend to this. So to cut a loooong story short • Took 5 days for the Technicians to contact us and collect the TV and let us know we need to get an exchange from Samsung. We were advised that the TV needs to be returned to us before the process of exchanging the TV could happen. Technicians would communicate with Samsung regarding an exchange. • We then communicated with the Samsung help desk to find out the next steps and were told that the decision to exchange was pending!! We phoned daily, and each time had to repeat the saga. Finally we got approval to exchange the TV (or get my money back) I decided to try and exchange rather than get my money back because I really feel that I would likely only see my money back in a year!! • We were told on 7th March that a courier company would come and collect the TV and only when the broken TV was back in the Warehouse would a new TV be delivered!! Today is the 12th and the TV is still waiting to be collected. We phone Samsung daily and despite promises to callback with some answers no one ever phones except to be told 1. “if you do not let the technicians take the TV we will never help you again” (I was requesting a replacement and not a repair) 2. You cannot return TV and get your money back as you can only do it the 1st 2 weeks 3. We will come back to you today (still waiting), Numerous promises of this kind 4. We will email you a tax invoice now after 4 requests to different agents and finally did get tax invoice from 5th!! 5. When asked to speak to the manager, I was told, “ we don’t have managers!”!!!! I wrote 2 emails to the Samsung head office customer service department. They could not be delivered! I went into a Samsung store to request an email address for the Head office – either the CEO or MD or anyone in a managerial capacity. I was told by the sales consultant that he could not give these email addresses because he would be fired! My response was “Are the management really so afraid to get customer complaints because there are so many or...?” The sales guy thought that may be the reason I wrote to Hello Peter twice and got this hashed out automatic reply that made no difference! On this Website out of 11,246 reviews 10,708 are negative reviews! So 17 days and waiting. Surely Samsung in good faith could have resolved this in 2 days. It would have been a lot less expensive for them than losing sales from my negative publicity both through media and word of mouth.