Heartless and Insincere Samang SA

On launch day of the note 10 plus. I went into vodacom gateway and bought 2 phones. There was a free watch promo with the phone. I didnt get the emails for the promo because it went to my spam and shortly after buying the phone I got very sick and was in and out of hospital. When I got better and saw the emails I contacted the call centre and kzn regional management to claim my gifts and was told the Samsang didn't care if I was sick and missed the emails: - out of time is out of time and they wont give me the gift allocated to my phones. No one including regional management is prepare to assist me. Been a fully Samsung branded customer for over 10 years from phones, tv's , camera, stove, fridge aircons, laundry machines etc. Won't be supporting this ****py heartless and insincere company further. Goodbye Samsung. Very disappointing experience