head office fails to help

<p><span style="color: #555555; background-color: #ffffff;">After raising my complaint i was told Voiceof customer will call me to resolve my matter. That voice of customer failed to resolve this matter too. A simple query of setting up a song as a ringtone. The lady who called me said i must drive 500km to the nearest Samsung repair center so that they can set it up for me? I must spend R2000.00 petrol and compromise my safety on the road just for a ringtone? What a stupid resolution. Samsung people are *********** and don't care about customers</span></p>