Have to take back 3 times before it is replaced !

In May 2014 I purchased a Samsung Sound bar from DionWired in Woodlands Mall. Only 7 months later I was having issues with device in November so I took it to DionWired in Nicol Way on December 16th only to be told that the repair centre is closed (Xmas break so I understand) I finally received the unit back around the 20th of Jan.<br> <br> On collection I asked what was wrong however the assistant couldn't tell me and recommended that I phone the repair company to find out, I tried multiple times but never got a answer on the other end of the line. On plugging my device back in when I got home it had exactly the same issue.<br> <br> This past weekend I took the device back to DionWired however this time CedarSquare only to be told that the device would have to be sent back AGAIN and this time it can take up to 21 days to fix and if its still not fixed after that they would have to send back ONCE MORE, totally 3 times.<br> <br> I am sorry but this is the worse case of customer service I have ever experienced, sending it in once for repair I can understand but having to send it back twice more is just pathetic.<br> <br> Samsung / DionWired / Repair company how could this possibly be the level of service you promote