ML
Misl L
1 reviews | Active since Apr 2020
13 Jan 2025, 08:15
Have not received my watches since I claimed on 30 Nov 2024
I bought a Phones at Telkom on the 29 Nov 2024, they had a promotion of 2 phones with 2 Samsung smart watches. After I bought the phone they told me I should claim for the smart watches. I claimed on the 30 of Nov 2024. The claim was successful but I have not received my watches. It's the 13 of Jan 2025 and am still waiting. I only bought those phones because of the promotion. They promised it will take 7 to 14 working days, it's been more than that. How long should i wait for my watches @ Samsung. This is really unacceptable.
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Samsung South Africa's replyOfficial
13 Jan 2025, 08:16Good day Misl
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply13 Jan 2025, 08:16
Official
Good day Misl
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM