Hassle free after sales service

Bought a new TV, part of the buy & get 2020 promo. The next day I ordered a cellphone to the value of the voucher, At the end of my submission, it said my TV is ordered and will be delivered within 5 - 7 days. I was confused, checked my order again and it definitely was for a phone. Anyway I decided to wait and see what is going to be delivered as I was satisfied with either or.

At first I received an order confirmation email. Next day a despatched confirmation email. On day 3 my phone arrived with a proper detailed invoice and delivery note. Due to the time of year, I expected a delivery delay but I was completely suprised. I feel that I received excellent service, everything was online and the process was very simple.

On the other side of the scale I did have a problem with a dishwasher before, but no complaints with after service assistant. Told them I was unhappy and that they must take the dishwasher back. They immediately agreed and removed the unit, although I could not get a refund, I received a full credit voucher from Hirsch, no handling fee charges, even the extended warranty payment was refunded. All went smoothly so I really must commend Samsung yet again for service.

I have read so many complaints, are they no happy customers out there or is it that people don't actually give compliments.

Thank you Samsung, please however attend to those whom you have let down.