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MD
Mohammad D

1 reviews | Active since Feb 2010

05 Nov 2020, 08:18

Happy 1 month aniversary Samsung. 1 Month of you IGNORING me that is.

1 Month of calling 1 Month of emailing 1 Month of messaging on twitter 1 Month of messaging on the Samsung Members app 1 Month of not hearing back

Worst relationship ever

Not a single person can give me any feedback, all I hear is we have escalated and will get back to you. Guess what, no one gets back to me.

0
Replies (14)
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 09:28
Official
Good Morning Mohammad,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Regards 
SamsungZA
NM 
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 09:37
Official
Morning Mohammad,  I'm circling back on the above, apologies for the service you have received thus far. ^NM
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 10:29
Official
Morning Mohammad, will you kindly send us the following details, to 
tellus @ samsung . com, so I can forward them accordingly. 
 
POP
Contact number
Email address 
Preferred delivery address 
^NM
MD
Mohammad D's update05 Nov 2020, 11:08
Reviewer Update
NM please call me as I have sent those details many times already. I will guide you to the emails already been sent to tellus.
MD
Mohammad D's update05 Nov 2020, 11:19
Reviewer Update
I have just sent a mail to tellus titled " Attention NM " with all of the information I have already sent. Let me know when you've got it, and I would appreciate a phone call to confirm.
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 11:52
Official
Receive with thanks, please provide us with your physical address and ill get someone to contact you.^NM
MD
Mohammad D's update05 Nov 2020, 11:54
Reviewer Update
have responded with my physical address
Samsung South Africa
Samsung South Africa's reply05 Nov 2020, 12:35
Official
Many thanks , well received and forwarded to the person in charge. ^NM 
MD
Mohammad D's update09 Nov 2020, 11:13
Reviewer Update
Hello NM

I haven't heard anything back after sending the details you requested, what is the status of my ticket?
Samsung South Africa
Samsung South Africa's reply09 Nov 2020, 12:07
Official
Good Day Mohammad, your details have been well received and sent to our fulfilment team. Will keep you posted for any updates.  ^NM
MD
Mohammad D's update09 Nov 2020, 12:42
Reviewer Update
Thank you, can you please provide me a timeline so I don't follow up unnecessarily and make extra work for you and your team.
MD
Mohammad D's update10 Nov 2020, 14:32
Reviewer Update
Hi NM
Any timeline please?
MD
Mohammad D's update12 Nov 2020, 13:43
Reviewer Update
Thank you NM and Tsogo.
I have recieved my buds.
I appreciate the help I have received from the both of you'll.
Samsung South Africa
Samsung South Africa's reply13 Nov 2020, 17:58
Official
Thank you so much Mohammad! And we appreciate you taking the time to send us your feedback. ^NM