Handed my phone into repair centre for damaged screen only on the 16 Sept 2017, Paid for repair on 11 Oct 2016 and its the 2nd November and still no phone

Hi there Samsung, I am really Disappointed in the service from the SAMSUNG (Century city repair centre Cape Town.) I called on many occasions leaving my number for a manager to call me back and still no call back and had to email proof of payment on different dates to different ppl because they didn't start fixing my phone. I was and am so upset that I've emailed asking for the managers attention & requesting the latest phone to make up for this and because of this terrible service I've received and still no response. then I called the head office which brushed it off like its nothing and so "I don't care" attitude as if this bad service is a norm and okay. I have a 5month old baby and need my phone or a phone with me at all times and its been more than 2 weeks now & no phone... I disgusted that I cant evens get through to the call centre & also if I do then they drop my calls or tell me they haven't got the parts yet, or the job wasn't started or they query if I made payment yet, etc. etc. one excuse after another. I want the latest Samsung S phone now! I am so "gatvol" of waiting & think this is not fair. ********** / ********** (oh and I called to tell you my cellphone no. on job card is incorrect and gave the new no. on 3 occasions & I'm sure if I called today the old no. ( ********** phone that is in for repairs) will still be attached to the job card!!!!!!!!!!!!!!!!!) so frustrating!!!