TR
Thrishen R
1 reviews | Active since Dec 2018
07 Dec 2018, 08:34
Had to repair a 6month old phone at my cost
I got the note 8 in July this year. By October, the phone started giving me issues of no charging and saying "moisture detection" however, the phone charges when it felt like. the phone was not exposed to water or any moisture and if there was any water or moister damages caused by me then why was it charging like normal when it chose to.
I had to pay R1200 to repair a 6month old phone.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
07 Dec 2018, 08:37Good day Thrishen
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
SamsungSA:^TL
Samsung South Africa's reply07 Dec 2018, 08:37
Official
Good day Thrishen
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^TL
SamsungSA:^TL
Samsung South Africa's replyOfficial
07 Dec 2018, 08:52Good day Thrishen
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply07 Dec 2018, 08:52
Official
Good day Thrishen
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
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Thrishen R's updateReviewer Update
07 Dec 2018, 10:02What am I to do with this reference?
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Thrishen R's update07 Dec 2018, 10:02
Reviewer Update
What am I to do with this reference?