Guarantee number 204490

To whom it may concern.

I purchased a brand new handset from Samsung Clearwater on the 15/12/2018. Due to unforeseen circumstances the phone was then returned on the 01/11/2019, where it was checked and noted that the microphone is faulty (factory fault). To date I have not received any feedback whatsoever from Samsung Clear-water. I was advised on the day by Ebrahim Bhayet that the phone will be ready for collection on the 08/11/2019. I made contact on the 06/11/2019 where I spoke to Lusharno who then advised that repair process is quite extensive and can take 2 weeks to complete. I immediately told her that is not what Ebrahim advised, she then told me the matter will be escalated and feedback will be provided by the 07/11/2019.

My complaint is 1. A new handset that did not last 12 months, 2. The phone was checked for external damage more than listening to what the problem was, 3. The lack of communication.