PN
Peroden N

1 reviews | Active since Apr 2015

28 Apr 2015, 16:02

GT-I9500 Battery

Hi,<br> <br> I have this Galaxy S4 which is still under contract and the battery is swelling.<br> <br> I went to the Care Centre in Weltevreden yesterday and the person who helped me admitted that these are faulty batteries but he cannot exchange or give me a knew one because the the phone is almost 2 years old. My issue is that this product was worth about almost 10k or so when I bought it if the battery was known to be defective by samsung at that time then why was I not contacted about this, now it is up to me pay R500 for a new battery...this is extremely dissapointing. I also tweeted it but I guess your media person has better things to do than respond to a customers issues...TCF Samsung.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 Apr 2015, 08:17
Official
Hello disappointment44,

We have noted your concern, thank you for bringing this matter to our attention.

Kindly note that a battery is considered an accessory and a guarantee it carries its one year. Should you require any assistance with any of our Samsung product please don't hesitate to contact us on the number below.

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Kind regards

Samsung SA