1 reviews | Active since Oct 2020
Green line issue on screen
Good day
Follow up on the hello Peter complaint.
It was mentioned that my Samsung A73 5G device has a manufacturing defect on the device with a green line on the screen and has never been dropped down or any physical damage. The device is used as a spare phone and does not even have a scratch on it.
I expressed my frustration as the device is just 4 months out of warranty and it is not my fault that the device has a defect as it has been kept in an excellent condition. I have spoken to customer care that advised me to go to a Samsung branch and do an assessment report which I have done as per the attached correspondence which proves there is no sign of any physical damage.
I have been a Samsung user for the past 20 years and its the first time I am experiencing an issue like this.
I visited the service center in Springfield park and the service was nothing short of amazing and they mentioned that there has been issues reported by clients with the green line that just appeared on the screen due to manufacturing defects.
Upon research being done there seems to be alot of people having the same issue even in different countries and the device requires the screen to be replaced. I humbly request that Samsung repairs the device even though it is just 4 months out of warranty as it is not my fault that this issue has occurred.
Please can this matter be escalated to management based on my concerns and the device be fixed accordingly.
Purchasing a device for 12k and having a issue 4 months out of warranty is completely ********* as you would expect the best quality.
Kindly get back to me regarding my concerns and to resolve this issue as it is not fair for me as a customer that has a long relationship with the brand to bare the cost on my own.
I drove almost two hours to the service center and paid for the assessment out of my own pocket.
I look forward to your response in resolving this as a matter of urgency.
The matter has also been escalated to the CEO.
Kind regards Shahil Singh
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Its to my surprise that Samsung is not willing to even care for their customers.
I will advise the public on the issue that is with the devices and to stay away from Samsung!!!!!
The matter will be escalated to the consumer goods and services ombudsman, As per the reviews many people around the world had this issue and was assisted even though it was out of warranty.
Where is the treating customers fairly ?
After 20 years of supporting this brand I will take my services elsewhere and let the ombudsman deal with this issue.
Its to my surprise that Samsung is not willing to even care for their customers.
I will advise the public on the issue that is with the devices and to stay away from Samsung!!!!!
The matter will be escalated to the consumer goods and services ombudsman, As per the reviews many people around the world had this issue and was assisted even though it was out of warranty.
Where is the treating customers fairly ?
After 20 years of supporting this brand I will take my services elsewhere and let the ombudsman deal with this issue.