gW
gayle W

1 reviews | Active since Mar 2017

06 Mar 2017, 08:31

greatly dissapointed in samsung after sales service

<p>my husband and i reported to samsung that our fridge was faulty, they referred us to a company Liptronics who have a history on Hello Peter as having bad service, its exactly what we recieved. How does a multi national company not care that one of their products ie. a fridge no less is defective. its the hot summer months and i cannot keep anything to cool in the fridge. i have had food go bad at considerable cost to my family. to date my fridge has not been repaired pending ordering a part from johannesburg. samsung if you do respond i will happy to furnish you with further details regarding this issue.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply06 Mar 2017, 09:04
Official

This is to acknowledge receipt of your complaint.

Kindly note your query is currently in escalation with our Voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA