MM
Mpho M

1 reviews | Active since Mar 2013

09 Feb 2015, 20:19

GREAT SERVICE

I went to samsung customer care centre in Constantia Park , my s4 screen had cracked and lcd screen had no display. from the door i was greeted with a smile and a helpful gentleman who assisted/directed me to the right consultant to help me, the consultant Lesego was also very helpful. it was on a friday and sunday i received a call to come collect my phone it was fixed, while i waited to collect it i was offered water and treated very well. my phone is fixed and i would like to thank all the staff at constantia park for their great service.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply10 Feb 2015, 08:16
Official
Hello Nonompho,

Thank you for your encouraging message.

At Samsung our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Samsung SA