Great products but ROCK BOTTOM CUSTOMER SERVICE!!! AVOID!!!

Item: Samsung South Africa
Rating: 1
Author: Kevin T

I can't for the life of me understand how it can take 2 weeks to get a technician out for a defective fridge. I've just about given up trying to get this resolved, getting a response from their customer service department is like pulling hens teeth. I will never again buy any Samsung product in South Africa if there's even a 1% chance I'll need to make use of the warranty.

Helpful (0)

Replies (4)

Samsung South Africa's replyOfficial

05 Nov 2019, 16:04

Good day Kevin

We are sorry to hear about your experience.

We have scalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's reply05 Nov 2019, 16:04

Official

Good day Kevin

We are sorry to hear about your experience.

We have scalated your concerns and our Voice of Customer department will be in contact with you to discuss the issues you have raised.

Kind regards,

The SamsungSA Team:^LZ

Samsung South Africa's replyOfficial

05 Nov 2019, 16:10

Good day Kevin

Herewith your reference number:

***

SamsungSA:^LZ

Samsung South Africa's reply05 Nov 2019, 16:10

Official

Good day Kevin

Herewith your reference number:

***

SamsungSA:^LZ

Kevin T's updateReviewer Update

05 Nov 2019, 16:27

I tried your service department but they couldn't find the reference number **********

Kevin T's update05 Nov 2019, 16:27

Reviewer Update

I tried your service department but they couldn't find the reference number **********

Samsung South Africa's replyOfficial

05 Nov 2019, 16:30

Hi Kevin

Thank you for your prompt response.

I have emailed your reference number.

regards
LZ

Samsung South Africa's reply05 Nov 2019, 16:30

Official

Hi Kevin

Thank you for your prompt response.

I have emailed your reference number.

regards
LZ