Great level of disappointment in SAMSUNG

I am highly disappointed with Sumsung and the level of service as a whole that has been "provided". It started with claiming the galaxy ear buds following the pre-order of the samsung S10e. I was provided an email to state the reference number of the product. Following which I heard nothing more from Samsung. Finally, on the 25 March 2019 when I still had heard nothing from Samsung, I called them. I was met with a friendly operator who kindly said she would get back to me on the matter. Nothing more was heard. Then I called back the next day and was also greeted by a friendly operator who said they would try to resolve the issue. I was informed that a courier company had tried to delivery on the 19 March 2019 but could not as no one was there. I later found out that this was COURIER IT. From both companies, no one bothered to call/ email/ sms or anything. So of course no delivery could be made. However again, this was not communicated to me. Then I called today, 29 March 2019 and was met with, on my first call, a not so pleasant operator who informed me that I had to follow up with the delivery company. So I did. I was informed that the galaxy ear buds were sent back to Samsung on the 22 March 2019. So now after calling and quoting the reference number several times, apparently Samsung could not even track their own parcel. The second time I called Samsung again, I was met with a friendly operator who has now arranged for the ear buds to be delivered again, I HOPE. I was also informed by her that it's unlikely that the courier company (COURIER IT) or Samsung will call/email/sms me when the package is to be delivered. They also cannot tell me when the package will be delivered. So do I just have to sit at my gate for the rest of next week hoping that at some point in an 8 hour work day that the package will be delivered? In this day are you telling me that a simple SMS/email cannot be sent to inform the client of when a delivery can be made? at least give the client a day so they can be available. And further, as the client, why do I need to start project managing the delivery of my own package?

This is simply unacceptable and this goes to both SAMSUNG SOUTH AFRICA and COURIER IT.

I expect resolution on this matter.