Gray products

Dear Samsung

I hope this letter finds u in good health & my sincere apologies for the bad handwriting Please balance me here are you guys selling Gray products or what Reason why I say this I paid R1980 to fix my washing machine in June of which I took the machine in Feb for repairs it took Inyathi appliance more than 3 months for me to get the machine back, after I got the machine it only worked for less than 3 months, have already took it back for the 3rd time now, the second time it did not make sense to me as they said the draining pipes were bended and when I got home it did the same thing I took it for. My told me not to rely on this new companies she still uses her Defy which is more than 15 year and still works fine and its more than worse, what makes me think that Samsung are selling grey products is that I stay alone and the washing machine did not even last for more than 5 years. I so brand loyal and still in denial because once I change there is a lot of things I need to change in the house,, I also have the Samsung ceramic stove of which I acknowledge it was my fault for it to be damaged one side as I spilt water on it but some of the things they don’t even last.

I paid R1980 for repairs and paid for deliver and collections R300 per trip did 3 trips to there that comes to close to 3k i could have save some few months to buy a Defy machine