GE
Geré Els

1 reviews | Active since Oct 2019

18 Mar 2021, 15:35

GPS bug on Samsung A30s

I purchased a Samsung A30 a year and a half ago. Went travelling, the phone died on me and even though it was brand new, I was told it had water damage. This i knew was impossible and I have seen other users complainin about the same issue but I cut my losses and bought a Samsung A30s. There was another bug in the beginning as well where the phone would not turn on normally after a low battery. This bug was luckily sorted in the meantime.

Regarding my new Samsung A30s This phone's GPS does not work at all. I have seen multiple complaints online from other Samsung A30 users who are complaining about the GPS bug on the phone. Please, Samsung. This is ruining my life. I cannot read street names to get where i need to be, meanwhile my GPS is taking me into the bushes. In South Africa i need a GPS that prioritizes my safety.

I have tried multiple GPS apps and have done everything the online tutorials say. My GPS is still saying "GPS signal lost".

I urge you to fix this bug with the new software update. We cannot live like this

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Mar 2021, 15:36
Official
Good day Geré  

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung
NM