Got downgraded from Huawei to Samsung.

Item: Samsung South Africa
Rating: 1
Author: Hennie O

When a call is coming in you're unable to pick it up. Complete black screen. The only way is to push the buttons cutting of the incoming call. Its also very laggy and takes for ever to make a call. scrolling like mad over the screen.

I've down graded from a Huawei to a Samsung. Can't wait for upgrade back again to a Huawwei.

Helpful (0)

Replies (3)

Samsung South Africa's replyOfficial

25 Nov 2019, 08:06

Good day Hennie O

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:^NM

Samsung South Africa's reply25 Nov 2019, 08:06

Official

Good day Hennie O

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA:^NM

Samsung South Africa's replyOfficial

25 Nov 2019, 08:19

Herewith your reference number :

***

Regards,

SamsungSA:^NM

Samsung South Africa's reply25 Nov 2019, 08:19

Official

Herewith your reference number :

***

Regards,

SamsungSA:^NM

Hennie O's updateReviewer Update

13 Feb 2020, 14:49

Installed an update.
Its now even worse.
Can't even put a call now on speaker.
Why they can't make normal phones is beyond me.
I wanted a phone not a TOY.

Hennie O's update13 Feb 2020, 14:49

Reviewer Update

Installed an update.
Its now even worse.
Can't even put a call now on speaker.
Why they can't make normal phones is beyond me.
I wanted a phone not a TOY.