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Natacha E

1 reviews | Active since Jun 2019

06 Jun 2019, 23:21

Good day. I want to complain. I bought a Samsung s 10 plus by mtn on contract. I didnt even have the phone for a month and it accidentally chip on the glass next to the power button. The screen is white. We i baught the phone mtn told me that i get a fre

Good day. I want to complain. I bought a Samsung s 10 plus by mtn on contract. I didnt even have the phone for a month and it accidentally chip on the glass next to the power button. The screen is white. We i baught the phone mtn told me that i get a free screen replacement by samsung. I went to samsung and they told me that they dont to screen replacements on samsung 10 they only replace till samsung 7. I am very upset cause now i must pay for a phone that i cant use. And i was under the impression that you get a free screen replacement. That's what mtn told me. To replace my screen will cost me R8000. How can mtn give me the impression that i only get 1 screen replacement and that my phone doesn't have a guarantee by them to replace my screen. Mtn send me to samsung to give my phone in for a screen replacement and samsung doesn't want to replace my screen. Thats realy bad and the phone isn't a cheap phone. Natacha ********** 888. **********

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Replies (2)
Samsung South Africa
Samsung South Africa's reply07 Jun 2019, 01:16
Official
Good day 

 We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
 A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply07 Jun 2019, 02:16
Official
Good day

Herewith your reference number:    

***

Regards,
SamsungSA:^MC