DM
Dalindyebo M
1 reviews | Active since Dec 2018
18 Jun 2021, 09:39
Good day I am not sure how to do this but here goes
Good day I am not sure how to do this but here goes. Around September November of 2020 I bought a Samsung Note 20 ultra. I was qualifying to receive a gift of buds live with my purchase. I have submited all relevant documents and I still have not received them. I have made several attempts to follow it up but, after a few emails samsung just ignores me. Up till today samsung has not rep**** any of my queries. I have used the forum on Samsung members app and they too ignore me. I feel that it is not right that they ignore me every time I make an attempt into following it up. I am Mr D. Mongo email: ***
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Samsung South Africa's replyOfficial
18 Jun 2021, 09:42Good morning Dalindyebo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply18 Jun 2021, 09:42
Official
Good morning Dalindyebo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS