MR
Marlene R

1 reviews | Active since Mar 2009

27 Jun 2016, 07:13

Going to lose it....

<p>Got a new Samsung S6 Edge in September 2015. In December it just stopped working. Phone keeps going off. Took it to TT3 Repairs in Newton Park, Port Elizabeth and waited forever to get it back. Eventually received it back and low and behold the phone is still exactly the same. So phone goes back again. Wait forever again. Got it back last week, switched it on expecting it to work. Still exactly the same. Phone doesn't stay on. When I want to use the phone it is off. Stays on for a short while and goes off whenever it feels like it. Sometimes while it's still starting up and other times after 5 or 10 min. What is the use of the phone????</p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Jun 2016, 09:40
Official

Hello Marlene

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 376
Regards