GIVEN A GEAR S3 FROTIER RAT RACE BY SAMSUNG ROSEBANK MALL & SAMSUNG CLEARWATER MALL

<p>On Sunday 09 March 2017 after 12:00pm me and my 29 week pregnant wife went to Samsung Sandton from Pretoria to buy the Samsung Gear S3 Frontier Watch. I was so excited until I was given a rat race.</p> <p>Thulani at Samsung Sandton pleasantly assisted us but unfortunately they were out of stock. He phoned Alpheus at Samsung Rosebank who confirmed they have stock and mentioned that he will keep one Gear S3 watch for us to collect. We immediately rushed to Samsung Rosebank only for Alpheus Khumalo to tell us they have no stock and said he only wanted us to come pay for the phone at Samsung Rosebank and then go collect it at Samsung Clearwater because they are the only ones who have stock, which I told him that it doesn’t make sense, they could have just sent us to Samsung Clearwater from Samsung Sandton. I urged him to phone Samsung Clearwater and make sure they have stock and keep one for me before I make payment. He said he phoned Craig Reddy the Manager at Samsung Clearwater and Craig had confirmed that we can come get the watch there upon making payment.</p> <p>We immediately made payment of R6,500.00 reference ********** 5/ ********** /150 and were assured that the invoice had been made through to Samsung Clearwater and the watch has been secured. I re-emphasised to Alpheus and the two ladies who were processing the payment that hopefully we won’t have a repeat of what Alpheus just did when he falsely lured us to Samsung Rosebank. They all re-assured me that all is well. I also cancelled my business appointment infront of Alpheus to show exactly how eager I was to get the watch. </p> <p>I and my pregnant wife we immediately drove to Samsung Clearwater, this was also putting my unborn child at a strain of hunger.</p> <p>To our utmost disappointment, the staff at Samsung Clearwater new nothing about the watch and they had no stock. They tried to convince me to take the Samsung Gear S3 Classic Watch saying it was more expensive, but I told them I don’t like it. Craig mentioned that he knew about the order, but was too busy to reserve one watch for me. He mentioned that they are receiving stock on Thursday 13 April 2017 and he will courier the watch to Hirsch Centurion on Friday 14 April 2017.</p> <p>If I knew there was no stock I could have waited until Samsung Sandton had stock and bought it there as they also mentioned that they are getting stock on by Friday 14 April 2017. At that point I could cancel the order, but then who takes the responsibility for the refund and another inconvenience if I go to Samsung Rosebank for a refund or if I have to make calls to ensure I am refunded. Now I trusted no one from Samsung also because I don’t know who is fooling who. My only choice was to agree and hope I get the watch as mentioned by Craig. What also makes me sad is that I also pre-ordered the Samsung S8 to compliment the Samsung Gear S3 Watch, and was so excited to get both. Now I lost the excitement and my wife is constantly reminding me how she told me I should get the iPhone and its Gear Watch because it is reliable and they have pleasant Customer Service. Today, Sunday 09 April 2017, my home is not a happy home because of what Samsung did to me and wondering if I should continue with both purchases.</p>