1 reviews | Active since Jan 2011
Give you the run around, nobody will help me....
<p>I have issue logging into my web portal on my DVR system, i'm stuck at a install silverlight page, when i install it it tells me it's out of date and when you update it, it tells you that it's not compatible with the current vertion. so I calld samsung at 12:40 ref number ********** 783 they advised me to call Mia Tellecomss, they transfered me from pillar to post, got to speak to Ian who siad he can not assist , he will get his boss to call me.... this naturaly will never happen as i'm still waiting. At 12:52 I called Samsung again, Spoke to Cintessda she gave me a number of ********** 500, i spoke to Hendrik, he cant help me, got transfered to Craig, he said i must go back to where i bought it, he also can not help (not sure what Increddible connection will do) . At 12:57 i called Samsung Spoke to Keegan he advised that he will escalate the matter. At 13:11 Micheal from Mia clld, he adivsed that he got a call from Samsung to call me, he then said they dont do retail DVR systems. So he is not able to assist. He then gave me 3DR's number ********** 585 and said they can help me. at 13:19 i called 3DR all that they can do is send me the manual for remote viewing.... i'm really at the last of my rope with Samsung.......</p>
Hi Andre
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Andre
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
