AS
Andre S

1 reviews | Active since Jan 2011

04 Oct 2016, 13:26

Give you the run around, nobody will help me....

<p>I have issue logging into my web portal on my DVR system, i'm stuck at a install silverlight page, when i install it it tells me it's out of date and when you update it, it tells you that it's not compatible with the current vertion. so I calld samsung at 12:40 ref number ********** 783 they advised me to call Mia Tellecomss, they transfered me from pillar to post, got to speak to Ian who siad he can not assist , he will get his boss to call me.... this naturaly will never happen as i'm still waiting. At 12:52 I called Samsung again, Spoke to Cintessda she gave me a number of ********** 500, i spoke to Hendrik, he cant help me, got transfered to Craig, he said i must go back to where i bought it, he also can not help (not sure what Increddible connection will do) . At 12:57 i called Samsung Spoke to Keegan he advised that he will escalate the matter. At 13:11 Micheal from Mia clld, he adivsed that he got a call from Samsung to call me, he then said they dont do retail DVR systems. So he is not able to assist. He then gave me 3DR's number ********** 585 and said they can help me. at 13:19 i called 3DR all that they can do is send me the manual for remote viewing.... i'm really at the last of my rope with Samsung.......</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Oct 2016, 13:38
Official

Hi Andre

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team