Give this man a BELL

I bought a Galaxy S6 about two months ago and it was faulty from day one (I never bothered by it but just thought it was the norm for slow speed / charging issue etc). Until recently, the phone started to charge for 5 6 hours when its on the wall charger and said USB charging only. Samsung took the phone in but provided no feedback which I had to call in all the time. After 5 working days they told me the phone is ready so I can collect. When I arrived on site, they told me that my main board, charging unit and everything was replaced except the screen unit. Then I learnt one of the technician had broken my back cover... yes, and I could not collect my phone that day. I spoke to Chris Bolton who was very understanding and accommodating and agreeing that this should not have happened. He agreed to replace the phone and I received it in 3 working days! Excellent job Chris and we need more people like you in the customer service industry!