Give me quality products for my hard earned cash I spend.

How can a Samsung smart TV that cost R7000 pack up in three months? How can it take a technician two weeks to come and assess the TV?

How can I receive an automated response that my repair is in process, when the TV is still at home?

Why can't anyone at Samsung head office out me in touch with the regional manager?

Why do I have to be without a TV until Samsung decides to resolve my query?

Please do not send me an automated response with a reference number, I would like the regional manager to call me. I am not asking to speak to the president...which would probably be easier given the political climate we find ourselves in, I would like to speak to someone who cares about the customer and the reputation of the company. Not someone who throws their weight around and decides what is best for me. I need a working unit that is going to last.. I need value for my hard earned cash. And I thank you...