RM
Reuben M

1 reviews | Active since Dec 2012

18 Dec 2016, 12:36

Give Empty promises to make business grow stronger

<p>I bought a Samsung Galaxy S7 because I saw advert on blackfriday that I will get a reward of a tv but hey tv is no were.I tried several calls and emails and travelled to and back of telkom mobile store amd samsung retail store searching for a help to claim the tv i was promised, I believe that by now I have exceeded the value of the tv by traveling and trying to pursue tv Samsung and Telkom promised me.Just come clean and tell me there was no tv from the beginning so I must return the phone and went some were else for a better deal.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Dec 2016, 16:20
Official

Hi Reuben


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team