1 reviews | Active since Sept 2017
Ghosted - bad service
This is my last resort as I am disgusted at the lack of feedback regarding a problem in receiving a Samsung steriliser promo. I am highly disappointed that this is now channel I need to go through in order to get assistance. While the online LiveChat team are efficient and prompt, there is no progression regarding my enquiry. I have made effort to ask for assistance on enough occasions (see timeline below).
LiveChat online help desk enquiry on 30 September @11h53 - Assisted and informed to send enquiry to ***
Email enquiry to *** on 4 October @10h11 - NO RESPONSE Follow-up email enquiry to *** (regarding above) on 8 October @14h03 - NO RESPNOSE
LiveChat online help desk enquiry on 15 October - Follow-up on no response from above correspondence. Informed communication will take place regarding the problem within 48 hours.
To date, nothing has happened. No feedback or acknowledgement regarding the receipt of issue. (4 November)
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards SamsungZA
NM
Will you kindly send us a private message with the following details, or email to tellus @ samsung . com , so we can do a manual delivery.
Physical Address
Device IMEI number
^NM
Will you kindly send us a private message with the following details, or email to tellus @ samsung . com , so we can do a manual delivery.
Physical Address
Device IMEI number
^NM
Kind Regards,
SamsungZA
NM
Kind Regards,
SamsungZA
NM