KM
Kgaugelo M

1 reviews | Active since Oct 2016

18 Nov 2019, 20:24

#Get2Note

Honestly disappointed. Since i have been waiting for my voucher that iwo last week as promised. It still hasnt been sent in my dms on twitter. Its been a month and a half now. They keep taking me back and forth. Now they not responding to me. Thanks to Kebaabetswe who has been trying hard and contacting the relevant department with regards to my query but they dont seem to want to want to help. Next time they should stop doing competitions if they can't deliver the prize. A takealot voucher doesnt even take seconds to send. They wer suppose to dm me the voucher number but nothing happend

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply18 Nov 2019, 20:33
Official
Good day

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^MC
Samsung South Africa
Samsung South Africa's reply19 Nov 2019, 10:16
Official
Good day Kgaugelo
Herewith your reference number:  
***
SamsungSA:^LZ